Exploring Attrition and Retention Factors in the Bhutanese Civil Service

Abstract

This study investigates the attrition and retention factors within the Bhutanese civil service, focusing on developing effective strategies to enhance workforce stability and efficiency. Adopting a quantitative cross-sectional survey design, the research engages 841 participants comprising retired (145) and currently employed civil servants (696), utilizing a simple random sampling method. The results indicated that the primary reasons for leaving include lack of career development and poor management, whereas meaningful work and positive work environments anchor retention. Moreover, the findings suggest that improving career progression opportunities, management quality, and compensation packages, along with fostering a supportive work culture, are critical to mitigating attrition and enhancing retention. These insights not only assist in policy formulation within Bhutan but also resonate with global public sector employment challenges, offering a blueprint for other nations seeking to bolster their civil service sectors.