Staff Assessment for Right Sizing Civil Service Organizations

Abstract

The study is carried out as a part of the staffing assessment done by Royal Civil Service Commission (RCSC) for National Commission for Women and Children (NCWC) and National Statistics Bureau (NSB) to align with the targets of the 12th Five Year Plan to maintain civil service to population ratio of 1:25. The exercise was carried out by RCSC based on the proposal from the two agencies who had put requisitions for the creation of new division at NCWC and proposal to recruit new staff to solve acute shortage at NSB. The focus of the study is to conduct the staffing assessment to look at the feasibility of the proposals submitted to RCSC. Division Creation Matrix together with Standard Operating Procedure (SOP) and Turnaround Time (TAT) are used as the tools to assess the division creation and feasibility of staff requirements respectively. The study looked into the alignment of variables such as Individual Work Plan (IWP) against the Objectives, Mandates and Goals of an organization as spelled out in the 12th Five Year Plan. The Focus group discussion was used as the data collection method where a total of nineteen employees have been selected based on their engagement in the staffing activity with the RCSC. By using the Division Creation Matrix as a tool, the study found NCWC to be eligible for two new divisions (Policy and Research Division and Client Service Division) as per their proposal. In the case of NSB, the evaluation of the SOP/TAT indicated there was an acute shortage of statistical officers and 2 new staff needed to be recruited to ease the burden. Hence, the study highlights the use of Division Creation Matrix and SOP/TAT for staffing assessment.